Customer ProfilesLike your customers, ours come in a few shapes and sizes.
|Customer Type||Specific Requirements||Applicable Service|
|Researching XMPie market||We serve customers who need guidance when choosing a new solution for Print, Cross Media, or Web2Print. Often these customers are looking for an objective perspective of the industry as it pertains to their specific requirements.||Generate Share|
|New XMPie Customer||We serve customers who recently purchased authoring tools and need to quick-start projects to produce quantifiable ROI.||Prepare Share Package|
|Longtime XMPie Customer||We serve customers who are seasoned veterans and require pragmatic answers to real problems causing production disruptions. Some times these seasoned XMPie users are merely looking to add new value-adds for their customers.||Prepare Generate Enhance Share Package|
Customer TestimonialsYou have been instrumental in many of our successes. We get all kinds of “out of the box” requests with aggressive timelines from our clients and are very grateful to have a production partner like 121 Services!
Jamie Tabone, Prepress Manager, Compu-MailI could not be more pleased to have you guys help us with this upgrade. Your customer service is Top Notch!
David Gray, IT Manager, Heritage Integrated121 Services has become an integral part of our direct marketing strategy. Our relationship with Ed and his team enables us to constantly push the envelope for our clients and provide them with better results.
Kathy Levinski, Director, orange door directEd and his team nicely integrated into our Cross Media team bringing a component to our company that we lacked. He not only filled in the blanks with his XMPie knowledge, he moved us forward at a tremendous speed implementing automation and training our staff to be self sufficient. I would confidently say that a large amount of our success is attributed to his team.
Ioanna Wilde, Director of Client Results, Wayside CoThanks for being my best employee. I only have to pay you when you work!
Brad Horton, Owner, @hortonEd has been by far the most knowledgeable and helpful resource we’ve found when it comes to cross media and personalization. He’s a joy to work with and I highly recommended him for any personalization or cross media projects. He always give us the honest answer (whether or not we want to hear it) which has saved us from costly mistakes numerous times.
Nate Braxton, Lead Designer, PrintSource GroupHighly professional and dependable. He’s extremely proficient in Variable Data Printing technologies and creative tools, such as InDesign. He’s helped Naehas, Inc. with numerous projects and has always delivered valuable and timely results. He’s also great fun to work with!
Sharon Dziesietnik, Senior Support Manager, naehasEd worked with us during our initial implementation of XMPie’s Personal Effect. He helped us navigate the rapids and come up to speed much quicker than if we had attempted it on our own. The return on our investment was excellent. Because of his background and experience, Ed can speak into the breadth of a project rather than one or two aspects of the whole. We worked with Ed and 121 Services to design, build and implement a “lights out” automated workflow for our new Welcome Booklet – the solution exceeds our expectation. I highly recommend Ed Kotnik as a valuable resource (and a really great person).
Cathy Taggart, Digital Production & Print Operations | Sponsor Donor ServicesThanks guys! Appears to be working now. Y’all saved us for sure.
David Vondenstein, Print Services Manager, AlphaGraphics / location: Dallas Market Center