121 Services121 Services

We are 121 Services.

Our services surround the planning, production, optimization, and measurement for new and existing XMPie print, web, and email campaigns.

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Our business model is simple

We provide On-Demand Professional Services for XMPie customers across US and Canada.

Our 100+ satisfied customers in the USA & Canada have found our flexible model both cost effective and extremely efficient. We simply fill the gaps in our customer’s org charts by assisting with one or more disciplines required to deliver a complete solution. Most of all we help our customers push the limits of their capabilities, they can increase their service offering to the end clients. Chances are very good that you know one of our happy customers.

Our approach is unique

Our team is an extension of your team for both today & tomorrow (or for as long as you need us).

Most professional services companies prefer projects with clean start and stop dates with a single line on the invoice. Our approach is the opposite. We seamlessly integrate with your team to accomplish the tasks in the most efficient and cost effective method possible. If the most cost effective method is to cut our services from the workload, we're the first ones to suggest the option. Since our knowledge base spans multiple disciplines, we often provide assistance across multiple projects simultaneously. As a result, we're willing to roll up our sleeves on any sized task, but only where it makes ROI sense.

Our motivation is unexpected

At the core of everything we do is "love."

"Love" is the last word that anyone would expect to find on a professional services company’s website, but it is true. We love digital technology. We love Web2Print for all of the efficiency and positive environmental impact. We love Cross Media because we feel that everyone deserves a personalized communication path. We love helping our customers to create stronger relationships with their clients. Most of all, we love the fact that every day we help others to learn and succeed with XMPie solutions. If you still don’t believe, try reading some of our Customer Testimonials.

What is 121 Services?

What is 121 Services?

Essentially, we’re a small professional services company with buckets and buckets of XMPie know-how.

Our Mission

121 Services represents all things XMPie including: File Preparation, Logic Programming, File Optimization, Workflow Analysis, Knowledge Sharing, Cross Media Publishing, and Web2Print setup and maintenance.

Our Vision

Think of 121 Services as an independent contractor or consultant whose sole purpose is to help you succeed with XMPie.

Our Values

We are here to help you and your team succeed, period.

What we do...

Fine tuning with a purpose

Optimization can mean the difference between on-time and over-time.

Smart marketing portals

Out-of-the-box web stores can be profitable if configured correctly.

Elegant design with repeatability in mind

Building campaign files can be simple or extremely complex.

Maximum knowledge transfer

Believe it or not, the goal of our training is to enable your team to be self-sufficient.

Years in Business
Cross Media Campaigns
Web2Print templates built

Meet Our Team

Our team at 121 Services has morphed over the years since we opened our doors in 2009, but our commitment to customer satisfaction has not wavered. Currently we are five experts with a wealth of XMPie knowledge in the vast landscape of applications. Our specialties vary, but our skills overlaps like one of those colorful Venn diagrams. Our number one goal is our team to integrate seamlessly into your team.

Ed Kotnik

Founder. Father of four. Surfer. Problem Solver. Believer in the Underdog.

Ed has a unique combination of technical aptitude and personal communication skills which allows him to listen to customers, analyze the requirements and describe the solution in tangible manner.

He also has the innate ability to find cost-effective and repeatable solutions which satisfy both short and long term objectives. With 20+ years of experience in the Variable Data Publishing, Cross Media and Web2Print marketplace, Ed can speak to the breadth of a project rather than one or two aspects of the whole.

Thelmy Linares

Problem Solver. Mother. Attentive Listener. Nationally ranked racquetball player.

Thelmy’s calm approach to training, troubleshooting and support is like no other. Her patience and kindness shine brightly as she drastically shortens her customer's learning curves.

As a graduate of the Art Institute of California, Thelmy brings a deep understanding of design and the tools associated with file preparation with a keen eye for user experience. Her 15+ years of experience in the Print and Web2Print XMPie marketplace have provided Thelmy with practical answers to everyday production questions.

Gregg Nurre

Innovator. Father. Problem Solver. Football Dad.

Gregg has a broad skillset that allows him the ability to tackle marketing programs, campaigns and initiatives from both strategic and technical perspectives.

He has over 15 years of experience in Multi-Channel Marketing management, strategy, tactics and operations and is an enthusiastic connoisseur of all things digital marketing technology. Gregg takes great pride in being a thought leader, sharing his knowledge and taking on new challenges with a can do attitude.

Shep Casey

Programmer. Father. Firefighter. Outdoorsman.

Shep is one of the few developers who understands the practical implementation of print applications from end-to-end.

He co-founded several successful business ventures, two of which were acquired by Fortune 500 companies. He has over 12 years of experience with Salesforce.com Administration and Apex / Visualforce and C# programming. Shep knows more about print and prepress than anyone you’ll ever meet. When not working, he volunteers his time as an EMT and Assistant Fire Chief.

Nick O'Connor

Artist. Husband. Combat Sports Enthusiast.

Nick's 20+ years of experience in the printing and marketing industry has given him a unique perspective on the challenges faced by marketers today.

His passion for user experience design, data puzzles and personalization translates into a well-rounded blend of expertise and persistence in getting a job done right. When he's not in front of a computer screen, Nick can be found on the mats getting choked out or punched in the face by close friends and loving every moment of it.

Like your customers,
ours come in all shapes and sizes.

What our customers say about Us

Some of our most recognizable customer’s clients


$135per hour
Standard Terms

Pricing is valid for all services to be rendered by 121 Services as a blended rate of $135 per hour. Hours worked in any given month are invoiced at the end of each month worked. NDAs and Software Consulting Agreement can be signed before scope of work is communicated. Payment terms are NET 15 until otherwise specified. Time sheets may be requested at any time throughout the agreement. Travel expenses are paid by client. Prices are displayed in US Dollars and must be paid in US Dollars. Rates are subject to change with 30 day notice.

We accept Credit Cards and Paypal.

Please enter your invoice number and click the Pay Now button below with confidence. Feel free to use your PayPal account OR any major credit card.

We are ready when you are.

On any given month, we’re more than happy to provide 15 minutes, 15 hours, or 150 hours worth of
XMPie-related services for your company. Yes, we can scale up and down based on your needs.

Send us a message below and we'll get right back to you!

121 Services