We provide On-Demand Professional Services for XMPie customers across US and Canada.
Our 100+ satisfied customers in the USA & Canada have found our flexible model both cost effective and extremely efficient. We simply fill the gaps in our customer’s org charts by assisting with one or more disciplines required to deliver a complete solution. Most of all we help our customers push the limits of their capabilities, they can increase their service offering to the end clients. Chances are very good that you know one of our happy customers.
Our team is an extension of your team for both today & tomorrow (or for as long as you need us).
Most professional services companies prefer projects with clean start and stop dates with a single line on the invoice. Our approach is the opposite. We seamlessly integrate with your team to accomplish the tasks in the most efficient and cost effective method possible. If the most cost effective method is to cut our services from the workload, we're the first ones to suggest the option. Since our knowledge base spans multiple disciplines, we often provide assistance across multiple projects simultaneously. As a result, we're willing to roll up our sleeves on any sized task, but only where it makes ROI sense.
At the core of everything we do is "love."
"Love" is the last word that anyone would expect to find on a professional services company’s website, but it is true. We love digital technology. We love Web2Print for all of the efficiency and positive environmental impact. We love Cross Media because we feel that everyone deserves a personalized communication path. We love helping our customers to create stronger relationships with their clients. Most of all, we love the fact that every day we help others to learn and succeed with XMPie solutions. If you still don’t believe, try reading some of our Customer Testimonials.
Essentially, we’re a small professional services company with buckets and buckets of XMPie know-how.
121 Services represents all things XMPie including: File Preparation, Logic Programming, File Optimization, Workflow Analysis, Knowledge Sharing, Cross Media Publishing, and Web2Print setup and maintenance.
Think of 121 Services as an independent contractor or consultant whose sole purpose is to help you succeed with XMPie.
We are here to help you and your team succeed, period.
Optimization can mean the difference between on-time and over-time.
Out-of-the-box web stores can be profitable if configured correctly.
Building campaign files can be simple or extremely complex.
Believe it or not, the goal of our training is to enable your team to be self-sufficient.
Our team at 121 Services has morphed over the years since we opened our doors in 2009, but our commitment to customer satisfaction has not wavered. Currently we are five experts with a wealth of XMPie knowledge in the vast landscape of applications. Our specialties vary, but our skills overlaps like one of those colorful Venn diagrams. Our number one goal is our team to integrate seamlessly into your team.
Founder. Father of four. Surfer. Problem Solver. Believer in the Underdog.
Ed has a unique combination of technical aptitude and personal communication skills which allows him to listen to customers, analyze the requirements and describe the solution in tangible manner.
He also has the innate ability to find cost-effective and repeatable solutions which satisfy both short and long term objectives. With 20+ years of experience in the Variable Data Publishing, Cross Media and Web2Print marketplace, Ed can speak to the breadth of a project rather than one or two aspects of the whole.
Problem Solver. Mother. Attentive Listener. Nationally ranked racquetball player.
Thelmy’s calm approach to training, troubleshooting and support is like no other. Her patience and kindness shine brightly as she drastically shortens her customer's learning curves.
As a graduate of the Art Institute of California, Thelmy brings a deep understanding of design and the tools associated with file preparation with a keen eye for user experience. Her 15+ years of experience in the Print and Web2Print XMPie marketplace have provided Thelmy with practical answers to everyday production questions.
Innovator. Father. Problem Solver. Football Dad.
Gregg has a broad skillset that allows him the ability to tackle marketing programs, campaigns and initiatives from both strategic and technical perspectives.
He has over 15 years of experience in Multi-Channel Marketing management, strategy, tactics and operations and is an enthusiastic connoisseur of all things digital marketing technology. Gregg takes great pride in being a thought leader, sharing his knowledge and taking on new challenges with a can do attitude.
Programmer. Father. Firefighter. Outdoorsman.
Shep is one of the few developers who understands the practical implementation of print applications from end-to-end.
He co-founded several successful business ventures, two of which were acquired by Fortune 500 companies. He has over 12 years of experience with Salesforce.com Administration and Apex / Visualforce and C# programming. Shep knows more about print and prepress than anyone you’ll ever meet. When not working, he volunteers his time as an EMT and Assistant Fire Chief.
Artist. Husband. Combat Sports Enthusiast.
Nick's 20+ years of experience in the printing and marketing industry has given him a unique perspective on the challenges faced by marketers today.
His passion for user experience design, data puzzles and personalization translates into a well-rounded blend of expertise and persistence in getting a job done right. When he's not in front of a computer screen, Nick can be found on the mats getting choked out or punched in the face by close friends and loving every moment of it.
121 Services has helped us problem solve very complex projects by developing dynamic variable products. Their responsiveness and commitment to completing a project has helped us better serve our clients.
You have been instrumental in many of our successes. We get all kinds of “out of the box” requests with aggressive timelines from our clients and are very grateful to have a production partner like 121 Services!
Ed and his team have become an integral part of our marketing team. They serve as our subject matter experts and do so a partner, rather than a vendor. They not only execute each project, but they've went to great lengths to understand our business, our users and our customers - and recommend solutions that we may not have yet considered - leading to an improved user experience and end product for all.
I could not be more pleased to have you guys help us with this upgrade.
Your customer service is Top Notch!
121 Services has become an integral part of our direct marketing strategy. Our relationship with Ed and his team enables us to constantly push the envelope for our clients and provide them with better results.
Thanks for being my best employee. I only have to pay you when you work!
Ed has been by far the most knowledgeable and helpful resource we’ve found when it comes to cross media and personalization. He’s a joy to work with and I highly recommended him for any personalization or cross media projects. He always give us the honest answer (whether or not we want to hear it) which has saved us from costly mistakes numerous times.
Working with Ed and the team at 121 Services allows us to create unique offerings for our web-to-print storefronts. The products that they’ve developed with us have provided our clients with the custom solutions that they need.
Ed worked with us during our initial implementation of XMPie’s Personal Effect. He helped us navigate the rapids and come up to speed much quicker than if we had attempted it on our own. The return on our investment was excellent. Because of his background and experience, Ed can speak into the breadth of a project rather than one or two aspects of the whole. We worked with Ed and 121 Services to design, build and implement a “lights out” automated workflow for our new Welcome Booklet – the solution exceeds our expectation. I highly recommend Ed Kotnik as a valuable resource (and a really great person).
Thanks guys! Appears to be working now. Y’all saved us for sure.
Over the years, 121 Services has become an extension of our team. We lean on them regularly, and no task is too big for them to take on. The relationship we’ve built with Ed and the entire team has allowed for us to expand our service offering to our clients and grow our own product catalog well beyond what we could’ve accomplished on our own.
1-2-1 services are a great extension to our team. They allow us to undertake work of greater complexity in a short turnaround. Ed's flexible approach has made working with an international supplier a breeze.
Pricing is valid for all services to be rendered by 121 Services as a blended rate of $135 per hour. Hours worked in any given month are invoiced at the end of each month worked. NDAs and Software Consulting Agreement can be signed before scope of work is communicated. Payment terms are NET 15 until otherwise specified. Time sheets may be requested at any time throughout the agreement. Travel expenses are paid by client. Prices are displayed in US Dollars and must be paid in US Dollars. Rates are subject to change with 30 day notice.
We accept Credit Cards and Paypal.
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On any given month, we’re more than happy to provide 15 minutes, 15 hours, or 150 hours worth of
XMPie-related services for your company. Yes, we can scale up and down based on your needs.
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